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Bringing free education to township girls and women

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The cost of accountability

Accountability is a major issue for the public sector. Crucial services, funded with taxpayers’ money, need clear chains of responsibility, yet charges of unresponsive bureaucracy are central to the sector’s lack of efficiency. In the UK, a combination of voter expectation and modern technological capability is shifting the emphasis from services answerable to management in London, to account-ability to citizens for the services they want to receive.

Australia’s preschool turnaround

Despite being a relatively wealthy country, Australia is ranked just 28th in this Index. This is at least partly because the provision and management of preschools has historically been delegated to the state and territory governments, making it harder to achieve a consistent approach. But major reforms are now underway, with all governments committed to a system of universal access to preschool education.

New Zealand’s pioneering curriculum

Transformation of New Zealand&;s early childhood services began 26 years ago, when childcare and preschool education, such as kindergartens (for three- and four-year-old children), were integrated under one Ministry of Education. From 1990 there was a unified funding system although it took until the 2000s before education and care centres (childcare) and kindergartens were funded at the same rates.

Greece’s drive to improve

In Greece, both public and private kindergartens are available for children aged four to six. Since 2006, attendance has been compulsory for children from the age of five. These kindergartens, which are supervised by the Ministry of Education, teach the national curriculum, which has recently been revised. These combined measures are intended to prepare children more effectively for primary education, but also to address inequality, so that all children will have access to the same resources.

Chile’s dramatic rise in preschool provision

Chile is a lower-income country that handily outperforms its peers in this Index. It ranks 20th in the Index overall, while others with a similar level of per capita income are firmly in the bottom one-third of the rankings. This comes as a result of concerted efforts by the Chilean government to improve access. Preschool provision has improved dramatically in recent years: between 2006 and 2009, the number of preschools increased from 781 to 4,300. About 85% of four-year olds, and 90% of five-year olds, now attend a preschool of some kind.

Widening access to preschool in Vietnam

Plan International is an NGO that works in Asia, Africa and the Americas to tackle child poverty and deprivation. In Vietnam, it is taking an integrated approach to childhood development that focuses on health and sanitation as well as education. Having successfully worked to provide universal primary school education, the Vietnamese government is now improving access to preschool. Provision is still uneven, so Plan is focusing its efforts on providing preschool education to children from remote areas, or less affluent backgrounds.

Lessons from Finland’s preschool

In Finland, preschool refers to a year of free half-day classes for six-year-olds, which is complemented with day care for the other half of the day. This builds on a programme that gives parents access to full-day childcare from birth till the age of six, at a capped cost. The overall system has been developed since the 1960s to support the participation of women in the workforce. Today, it incorporates a range of rights for children: all have legal access to childcare, comprehensive healthcare, and local preschools.

A new world for the old world

Most human resources divisions–and those within global businesses in particular–have come to regard information technology (IT) as a de facto contributor to nearly every business process. Royal Dutch Shell, a multinational petroleum group with operations in more than 100 countries, has a rich history in the energy sector and a more recent reputation as a consumer of technologies that allows it to stay nimble despite a dispersed workforce of 100,000.

Lebara’s customer-centric service offering

Lebara is one of the fastest growing private companies in Europe, originally set up in the Netherlands. Targeted at immigrants, it offers low-cost mobile phone calls to international destinations. But while others might balance this with low-cost service and support, Lebara instead focuses its efforts on never losing its customers by providing excellent service and support, despite the additional costs required. The firm has won several customer service awards, most recently for best customer service at the 2011 UK Mobile News Awards.

Accor embraces transparency

Social media is also changing the way consumers select products and services, based on the real-time views of others. In industries such as travel and tourism, this is already starting to make annually published guidebooks seem redundant, as tourists skip to third-party sites to see up-to-date guest ratings for a hotel or destination.

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