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The G20 e-Trade Readiness Index

Report Summary

The G20 e-Trade Readiness Index, a new ranking published by The Economist Intelligence Unit and sponsored by eBay, looks at how prepared G20 countries are to capitalise on global e-trade opportunities.

World Cup 2014: who will be the economic winners?

Findings of an Economist Intelligence Unit poll

CEOs face the axe for embarrassing opinions

Two thirds of the EIU's Opinion Leaders Panel agree that companies should be able to fire their CEOs for potentially damaging personal views

The new retail: Investing in mobile strategy

As part of the report The Economist Intelligence Unit also conducted case studies with The Home Depot, Marks & Spencer and Walmart.

Discover how these retail giants are investing in mobile technology to improve customer engagement and drive revenue:

The new retail

The ubiquity of mobile devices is transforming the retail sector, as customers and employees increasingly depend on their mobile devices throughout their shopping experience. 

The new retail: from mobile aspirations to business results, an Economist Intelligence Unit report sponsored by AT&T, explores how retailers are responding to the rise of mobile-empowered consumers and the challenges of becoming a truly omni-channel business. 

Business leaders call for urgent action on climate change

Just under half of respondents to our poll believe that the effects of climate change require immediate intervention. Senior executives from developing countries are particularly concerned about climate risks.

2014 CFO Outlook Asia

Human resources

Thanks to cloud computing, HR departments are increasingly masters of their technological fate. But, as our survey of 50 senior HR managers and executives revealed, they are faced with a growing volume of data. To make the most of that, they seek to boost their internal skillset and improve collaboration with IT. 

Customer service and marketing

Customer service and marketing departments are changing the way they approach technology to meet this accelerated pace of interaction. As our survey of 37 customer services leaders and 34 marketing executives reveals, they are confident they can manage technology themselves, but seek to collaborate with IT on their ever-growing data challenge. 

Sales and marketing

Our survey of 50 sales leaders and 34 marketing executives found that the former are especially confident that they will have more control over technology in future. Collectively, sales and marketing are confident in their ability to manage technology themselves. However, they nevertheless recognise the need for collaboration with IT.

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