“The Treasurer: Agent of change”, a session sponsored by Deutsche Bank, considered how treasurers can best prepare for the industry disruption stemming from technological evolution. Michael Spiegel, global head of cash management at Deutsche Bank, was joined by John Ferguson, director of global forecasting and country analysis at The Economist Intelligence Unit, Jörg B Bermüller, head of cash and risk management at Merck, and Gurjit Pannu, treasury manager EMEA at Uber, for a discussion on treasurers’ expectations and readiness for technological change, evolving business models and new regulatory initiatives.

Treasury is “future” ready, to various degrees

Mr Ferguson opened the session with the observation that there is “a real sense of divergence between those who have the resources, and those who do not—those being left behind”. Merck’s Mr Bermüller brought a different perspective, focusing more on the cultural divide between more “old school” treasury and treasury innovators. Mr Bermüller revealed that his discussions with treasury peers indicated that many are already prepared for tech disruption. He said that companies’ difficulties with tech disruption could be attributed to the time needed to respond rather than an unwillingness to deal with the disruption. Uber, for instance, clearly see themselves as a disrupter—in all their business lines and functions. Because it’s hard to evaluate his company’s future needs, Mr Pannu explained that the treasury team’s priority of “keep up with the business” is taking an organic approach. This means trialling technology options that are able to grow with and adapt to the companies ever changing objectives.

Taking on new technology is vital

Technology can assist with adapting to the upcoming changes, but treasurers need to be more proactive in seeking out and adopting appropriate solutions. While Mr Spiegel noted that he wasn’t surprised by the report’s findings into the current state of innovation of the treasury function, he felt that the potential scope and power of application programming interfaces (APIs) may be underestimated by treasurers.

In the report, 56% of respondents cited APIs as one of the most beneficial new technologies, yet only 13% are thinking of using these. Moreover, companies need to be careful when selecting what technology they take on. As Mr Pannu pointed out, “everything is in flux”, and making big investments in technology that requires a long onboaring and heavy resource requirements as risky, as it may be rendered obsolete in the not so distant future. Moreover, deploying technology is not enough, companies need to hire (and train) the right people who will know how to use it.

Collaboration and prioritisation

Panellists remarked that developing a true partnership between treasury and other functions is essential for adapting to changing environments. However, this doesn’t only involve internal relationships, as Mr Pannu stressed: there needs to be a close alignment with banking partners, which provide local knowledge for a centralised treasury strategy. Across the board, treasury is now part of launch teams, and that’s why the function deserves a proper seat at the table. In terms of next priorities to help the business, Merck’s Mr Bermüller believes the biggest trends are big data and cloud technology. Merck created a cloud to analyse data across the organizations. Treasury started to analyse internal and external payment patterns and is also looking into RBA to handle tasks where highly skilled people are not needed. With changes in many industries happening much faster than can be foreseen, being ready is a different question now than it was in the 1990s, the panel concluded. “Stay nimble and agile, as you don’t know what challenges you may face in the future,” Mr Pannu said.

For more details on The Future is Now: How Ready is Treasury, sponsored by Deutsche Bank, click here

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