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Holistic risk management

Report Summary

Businesses have always been exposed to risk, and the obligation to manage it is nothing new. However, there is a growing concern among business leaders that they are exposed to strategic risks that threaten the very existence of their company. 

Most companies are not equipped to handle these strategic risks and responsibility for individual risks—such as legal, audit, cyber security and safety—is divided among separate divisions.

No business is an island - How companies collaborate with trading partners and the opportunities for improvement

Case study: Franshion

Executive: He Cao, chairman

Big decision: Diversifying the business

Case study: EE

Executive: Richard Reeves, director of corporate strategy

Big decision: Where to deploy capital expenditure

Every year, EE invests around £600m (US$1bn) in its network, drawing on data from its 25m customers to direct these decisions. In 2014, the company decided to focus the extension of its 4G network along key transport routes, aiming to enhance customer satisfaction– and retention – by minimising the number of calls it had observed being dropped during rail and car journeys.

Case study: Cloudera

Executive: Tom Reilly, chief executive officer

Big decision: Finding a target company to acquire

Knowing that the company would soon be receiving fresh capital, Mr Reilly instigated a process to establish where the company could most benefit from an acquisition. For this, he turned to the customer data his company collects. Analysis revealed that data security and data privacy were the two standout concerns holding customers back from greater use of his company’s products.

Case Study: Commonwealth Bank of Australia

Executive: Kelly Bayer Rosmarin, chief executive officer, Institutional Banking and Markets

Big decision: Choosing which business lines to grow or shrink

Case study: DHL

Executive: Charles Brewer, managing director, sub-Saharan Africa

Big decision: Forming strategic partnerships

Africa is a very fluid and dynamic market. Management often has to second-guess where the next growth area will be, as there is scant reliable information to base projections on. “We try and drive decision making as local as possible,” says Mr Brewer. “We support and encourage experimentation. We want people to take the chance, take the opportunity, and operate with their heart and their guts as much as their head.”

Urbanisation: The mega trend driving the big decisions agenda

Read this case study on urbanisation and how it is driving the big decisions agenda. 

Gut & gigabytes - Capitalising on the art & science in decision making

The innovative company - How multinationals unleash their creative potential

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