Turbulent waters, trusted anchors: the general counsel’s evolving role in navigating crises

Crisis events are more frequent, severe and unpredictable than ever. For businesses, being un- or under-prepared for myriad crisis scenarios is also costlier than ever. The perils that confront them range from temporary paralysis of operations, to permanent business closures to adverse impacts that ripple through the broader economy. Beyond protecting enterprises from the worst impacts of crisis events, robust crisis preparedness also comes with a promise of growing and supporting bottom lines further. Moreover, all crises have deep reputational implications.

What we are watching: top trends for 2024

Our topic area experts consider the challenges and opportunities that will define the year ahead

Leading from afar: The new world of work calls for a more creative and adaptable approach to leadership

“Leadership matters hugely when it comes to the extent to which your people are engaged,” says Randall S Peterson, professor and academic director of the Leadership Institute at London Business School.“You can be in the best organisation in the world but if your boss is a jerk then your working life is bad.”

Mr Peterson says the research is very clear: when people feel engaged they produce better outcomes. Engaged employees result in greater productivity, profitability, retention and customer perception.

Bridging the gap: turning strategy into reality

Organizations have long struggled to bring strategies to life, but the problem is now more urgent as the pace of change accelerates. Our new research identifies several reasons why companies fall short of achieving their strategic objectives, including a lack of critical capabilities and work habits spanning strategy planning and implementation. For example, many business leaders tend to overestimate a strategy’s benefits while underestimating how changes in the competitive environment can render a strategy flawed.

Essential roles, unmet needs: Investing in your frontline employees to harness untapped potential

The uniquely important roles that frontline employees play in essential US industries, along with the unique risks they face every day, came to widespread attention early in the covid-19 pandemic. Waves of resignations eventually followed as burned-out employees reached their breaking points. At the same time that many organizations scramble to fill roles, our survey of frontline employees in four essential industries—healthcare, retail, manufacturing and critical infrastructure—finds that employers are falling short of meeting frontline employees’ most important expectations.

Growth amid uncertainty: insights for international export success

Amid this backdrop, business is still positive about the outlook for trade and exports in 2023. A survey of global business leaders found that the primary drivers for export growth this year will come from ‘growing demand in key markets’ followed by ‘expansion of operations into new markets' [1], highlighting that business leaders see demand remaining resilient in 2023.

Promoting ESG for societal change

The initial focus on environmental sustainability makes sense. Measuring carbon footprints and other quantifiable impacts is relatively straightforward. Because the social dimensions of business are ill-defined and often challenging to measure, social impact is often underplayed in the ESG conversation. to address this key component of a sustainable future.

The outlook series 2023

The outlook series: uncertainty and promise facing health in 2023 (David Humphreys)
 
The outlook series: inclusive finance—a roadmap for the next decade (Monica Ballesteros)

The outlook series: the battle for accurate information and truth

The founding purpose of The Economist newspaper is to “take part in a severe contest between intelligence, which presses forward, and an unworthy, timid ignorance obstructing our progress”. But today, the ignorance that obstructs our progress is no longer timid. It is wilful, powered by technology and network effects, enabled by business models and lax policy, and manipulated for political and geopolitical purposes.

Podcast | Pride and Prejudice: The next chapter of progress

Pride and Prejudice: The next chapter of progress

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