Eight years after the financial crisis, regulation still occupies retail banking executives' time and resources. Thankfully, bankers no longer feel overwhelmed by constantly shifting rules. How are retail banks changing the way they do business?
Change is now the common narrative for retail bankers, with three interlocking "Rs" affecting all retail banks. "Regulate" still resonates as authorities finalise efforts to police the systems without stymieing economic growth. Equally challenging is "Revise" as traditional players work out their roles as customer expectations change rapidly. Further impetus comes from the start-ups and non-banking disruptors who aim to "Re-envisage" banking.
This report is part of the 'Future Factors' series sponsored by Temenos.
