A digital future: financial services and the generation game is a report sponsored by Banco Santander for presentation at the Tenth Santander International Banking Conference, written by The Economist Intelligence Unit. It assesses how people’s expectations of their financial services providers are changing and how technology must be deployed to meet them.
The report is based on extensive desk research and in-depth interviews, conducted in August-October 2017 with 14 representatives of financial institutions and companies. We would like to thank the following participants (listed alphabetically) for their time and insights:
- Shiraz Ali, director, frictionless payment business, Arab Financial Services
- Steve Arnison, commercial director, LexisNexis Risk Solutions
- David Birch, author and adviser on financial technology
- B Chandrasekhar, chief executive officer, Arab Financial Services
- David Horton, head of innovation, Synechron
- Neira Jones, ambassador, Emerging Payments Association
- Aaron Lipeles, global head of service transformation, Luxoft
- Jake Palenicek, director, financial services, YouGov
- Carlos Orta Tejada, vice president of regulatory policy, Comisión Nacional Bancaria y de Valores
- Frank Jan Risseeuw, chief executive officer, Yolt
- Daniel Rojas, founder and chief executive officer, Rocket
- Julie Ruvolo, director of venture capital, Latin American Private Equity & Venture Capital Association (LAVCA)
- Paul Traynor, managing director, BNY Mellon
- Suresh Vaghjiani, managing director, Global Processing Services
The Economist Intelligence Unit bears sole responsibility for the content of this report. The findings and views expressed in the report do not necessarily reflect the views of the sponsor. Paul Burgin was the author of the report, and Renée Friedman was the editor.
